Terms and Conditions Use of the myr36 Platform

Welcome to myr36, an online sports betting and casino platform dedicated to players in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and myr36 ("Platform", "We"). This document sets out the rights and responsibilities of both parties in the use of all services provided by our platform.

By registering an account, making a deposit, using any feature, or simply browsing the myr36 platform, you are automatically deemed to have read, understood, and fully agreed to all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Myr36 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. We will display the last updated date at the top of this page. It is your responsibility to review this page periodically to ensure you are always aware of the current Terms in effect.

Access to the myr36 platform is restricted to individuals who meet all of the following eligibility criteria. We take our responsibility seriously to ensure this platform is only used by those who are qualified to do so.

Mandatory Eligibility Requirements

• You must be at least 18 years of age at the time of registration and throughout your use of the platform.
• You must be a real individual (not a company, organisation, or business entity) registering on your own behalf.
• You are not prohibited from participating in online gambling activities by any authority or court.
• The personal information you provide during registration is truthful, accurate, and current.
• You are solely responsible for ensuring that your use of this platform is lawful under the regulations of your jurisdiction.
• You do not use automated software, bots, scripts, or any other unauthorised methods to access or use the platform.

Each player is only permitted to hold one (1) active account at myr36 at any one time. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts along with the forfeiture of balances and winnings.

Account Security

You are solely responsible for maintaining the confidentiality of your password and login credentials. myr36 will not be liable for any losses arising from unauthorised use of your account by a third party, whether with or without your knowledge.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out of your account every time you finish using a shared device.
• Contact our customer support immediately if you suspect your account has been compromised.
• Update your personal information whenever there are changes, including your email address and phone number.

Identity Verification (KYC)

As part of our security and compliance procedures, myr36 carries out an identity verification process (Know Your Customer – KYC) for all accounts. You are required to submit a copy of a valid identity document such as a MyKad or passport when requested. This process is typically required before your first withdrawal or when your account reaches a certain transaction limit.

Myr36 supports a wide range of payment methods popular among Malaysian players, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and major local banks. All financial transactions are processed through secure encrypted channels to protect your financial information.

Deposit Terms

• The minimum deposit is MYR 10 for most payment methods.
• All deposits must be made using a payment method registered in your own name – third-party deposits are not accepted.
• Myr36 does not charge any processing fees for deposits; however, your payment provider may apply their own fees.
• Deposit funds are typically credited to your account within 5 to 15 minutes after successful verification.
• If your deposit has not been credited within the expected timeframe, contact our customer support team with proof of transaction.

Withdrawal Terms

• The minimum withdrawal amount is MYR 30 for most payment methods.
• Withdrawal requests are processed within 15 to 60 minutes on regular business days.
• Withdrawals must be made to an account or digital wallet registered in your name.
• Myr36 reserves the right to request additional KYC verification before approving withdrawals that exceed a specified limit.
• Wins from bonuses are subject to the wagering (rollover) requirements specified in the relevant bonus terms before any withdrawal is permitted.

Myr36 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to specific terms and conditions set for each offer. It is your responsibility to read and understand those terms before claiming any bonus.

• Each bonus has its own wagering (rollover) requirements that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once per offer unless otherwise stated in the relevant promotion terms.
• Myr36 reserves the right to void bonuses and associated winnings if there is evidence of abuse, fraud, or a breach of bonus terms.
• Bonuses are non-transferable, cannot be converted to cash, or used to settle debts with any third party.
• The time limit to complete bonus wagering requirements will be stated in each respective promotional offer.
• Myr36 reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice.

All games and betting markets available at myr36 are operated in accordance with the specific rules set by their respective game providers and the platform's general guidelines. The outcome of all games is final and cannot be disputed unless a verifiable technical error has occurred.

Sports Betting

• Accepted bets are final and cannot be cancelled once a match has started, except under circumstances specified in the betting rules.
• Myr36 reserves the right to void or suspend bets where there is an obvious odds pricing error resulting from a system or human mistake.
• Live betting is subject to real-time market availability and odds may change at any time while a match is in progress.
• The official results used to determine betting winners are based on sports data sources recognised by myr36.

Casino & Online Games

• All casino games use an independently audited random number generator (RNG) to ensure fairness.
• Any technical disruption during an ongoing game will be recorded and resolved in accordance with the platform's dispute resolution policy.
• Minimum and maximum betting limits for each game are displayed within the respective game interface.

Myr36 is committed to promoting responsible gaming. We believe that online entertainment should be enjoyed within healthy limits and should not negatively impact your finances, relationships, or overall well-being. You are solely responsible for your betting decisions and gaming activity on this platform.

• Set a spending limit and stick to it – never bet with money you cannot afford to lose.
• Use the self-control tools provided by the platform, including deposit limits, loss limits, and account break options.
• Do not use the platform when emotionally unstable, or under the influence of alcohol or drugs.
• If you feel your gaming activity is starting to have a negative impact, contact our team for dedicated support.

More information on self-control tools and support resources is available on the Responsible Gaming us.

Myr36 reserves the right to suspend or close any player's account at any time, with or without prior notice, if there are sufficient grounds to do so. Account closure decisions are final unless a successful appeal is made through the official complaints process.

Reasons for Account Closure

• Breach of any part of these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Owning or using multiple accounts.
• Fraud, collusion, money laundering, or any other illegal activity.
• Use of automated software, bots, or system manipulation methods.
• Systematic abuse of bonuses or promotions.

Players may also request voluntary account closure at any time by contacting our customer support. Any valid account balance will be refunded in accordance with standard withdrawal procedures once all conditions have been met.

The myr36 platform is provided on an "as is" and "as available" basis. We strive to keep the platform running smoothly at all times, however we cannot guarantee that the service will be free from interruptions, errors, or delays at all times.

• Myr36 is not liable for any financial losses arising from technical disruptions, internet connection failures, or circumstances beyond our control.
• We are not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• The maximum liability of myr36 to any player is limited to the actual amount deposited by that player within the 30 days preceding the claim.
• Myr36 is not responsible for the actions or omissions of third parties, including game providers, payment providers, or other service providers.

Myr36 reserves the right to update or amend these Terms and Conditions at any time in accordance with operational requirements, legal compliance, or platform improvements. All amendments take effect immediately upon publication on this page, unless a specific effective date is otherwise stated.

We encourage players to review this page periodically. If any amendments made are material (significantly affecting your rights), we will endeavour to notify you via in-platform notifications or email to your registered account.

Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, the myr36 customer support team is available via 24/7 live chat on the platform or by email at [email protected]. We are committed to responding within 24 hours to every enquiry received.