Privacy Policy myr36 – Your Data Security

Welcome to the myr36 Privacy Policy page. We understand that your trust is our most valuable asset, and protecting your personal information is our top priority in every aspect of our platform's operations.

This Privacy Policy explains in detail how myr36 ("Platform", "We") collects, processes, stores, shares and protects your personal data when you use the website, mobile app and all services associated with the myr36 platform. It also outlines your rights regarding that personal data and how you may exercise those rights.

This policy applies to all users of the myr36 platform, including visitors browsing the website without a registered account, active registered players, and former players whose accounts have been closed. By continuing to use our platform, you confirm that you have read and understood this Privacy Policy.

Myr36 collects various types of personal information depending on how you interact with our platform. All data collection is carried out transparently and only for legitimate purposes.

Data You Provide Directly

• Full name, date of birth, and MyKad or passport number at account registration.
• Email address, mobile phone number and current residential address.
• Bank account or digital wallet details used for deposits and withdrawals.
• Identity verification documents submitted during the KYC (Know Your Customer) process.
• Any information you provide through communications with our customer support team.

Automatically Collected Data

• Your IP address, device type, operating system and web browser information.
• Access log data including pages visited, visit times and actions taken within the platform.
• Approximate geolocation data based on your IP address for regional compliance purposes.
• Gaming and betting data including wagering history, wins and losses.
• Login session records, including timestamps and devices used.

Every piece of data we collect is used for specific, legitimate purposes directly related to delivering myr36 services to you. We do not process your data beyond what is necessary for the stated purposes.

• Verify your identity and complete your player account setup during the registration process.
• Process deposits, withdrawals, and all financial transactions securely and accurately.
• Verify age eligibility and ensure compliance with applicable gambling laws.
• Provide responsive customer support and resolve any disputes or complaints.
• Send important notifications related to your account, security, promotions, and platform updates.
• Detect, investigate, and prevent fraud, money laundering, and other unlawful activities.
• Analyse usage patterns to improve the platform, games, and overall user experience.
• Comply with legal obligations, financial regulations, and directives from relevant regulatory bodies.

Myr36 does not sell or rent your personal data to any third party. However, in the course of operating the platform, there are certain situations where your data needs to be shared with carefully selected parties.

Authorised Third Parties

• Payment Providers: Banks, FPX operators, Touch 'n Go, GrabPay and other payment providers that process your deposit and withdrawal transactions. Data sharing is limited strictly to the information required to process each transaction.
• Game Providers: Casino and sports gaming companies that provide game content on our platform. They receive only the minimum data required to run games and verify bets.
• Identity Verification Services: Third-party KYC providers that assist us in verifying player identity documents in accordance with compliance requirements.
• Legal Authorities: Law enforcement agencies, courts or regulatory bodies when we are required to do so by law or court order.

The security of your personal data is the top priority in the development and operation of the myr36 platform. We continuously invest in the latest security infrastructure to ensure your information is always protected.

• 256-bit SSL encryption for all data transmitted between your device and our servers — no sensitive data can be intercepted in transit.
• Sensitive data in our databases is encrypted using AES-256 standards, keeping your information safe even in the event of a physical breach.
• Strict role-based access controls — only authorised staff with a legitimate operational need may access player data.
• 24/7 security monitoring system that detects and alerts on any suspicious activity or unauthorized access attempts.
• Regular security testing and audits by independent security experts to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) is available for player accounts as an additional layer of security.
• Clear security incident response procedures – in the event of a data breach, we will notify affected players as required by law.

Like most online platforms, myr36 uses cookies and similar tracking technologies to enhance user experience, analyze platform traffic, and deliver relevant content to you.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use the platform (pages visited, time spent) to help us improve the user experience. All such data is anonymised.
• Functional Cookies: Remember your preferences such as language, display settings, and login details to make future use of the platform more convenient.
• Marketing Cookies: Used only with your consent to deliver relevant promotions. You may opt out of these cookies through your browser settings.

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of our platform.

As a myr36 player, you have certain rights regarding your personal data that we fully respect. These rights are part of our commitment to transparency and fair data control.

To exercise any of the above rights, contact our privacy team at [email protected]. We will respond within 30 business days from the date the request is received. Any complex requests or those involving large volumes of data may require additional time, but we will notify you in advance.

Myr36 retains your personal data only for as long as necessary to fulfill the original purpose of collection or as required by law. Once the retention period ends, data will be securely deleted or anonymized.

• Active Account Data: Retained for the duration your account remains active and for the prescribed period following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date, in accordance with Malaysian financial and tax legal requirements.
• KYC and Identity Verification Records: Retained for a minimum of five (5) years after the business relationship ends, in accordance with anti-money laundering (AML) requirements.
• Customer Service Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Anonymous Analytics Data: May be retained indefinitely as it no longer contains information that can personally identify you.

Myr36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements that affect how your data is processed.

Any amendments made will take effect immediately upon publication on this page. The last updated date will always be displayed at the top of this page so you can identify whether any changes have been made since your last visit.

It is your responsibility to review this page periodically. Continued use of the myr36 platform after any amendments are published will be considered as acceptance of the updated privacy terms.

If you have any questions, concerns or complaints regarding how myr36 handles your personal data, we strongly encourage you to contact us directly. Our privacy team is ready to provide clear explanations and address any issues promptly.

You can reach us via:

• 24/7 live chat available directly within the myr36 platform for immediate assistance.
• Email us at [email protected] with the subject line "Data Privacy Inquiry" for faster handling.

We are committed to responding within 3 business days for general privacy enquiries, and within 30 business days for formal data rights exercise requests. Your satisfaction and trust are our priority, and we will always strive to resolve every enquiry with transparency and professionalism.